Certified to Control
The International Organization for Standardization (ISO) publishes quality guidelines for organizations. The ISO-9000 family of standards
…represents an international consensus on good management practices with the aim of ensuring that the organization can time and time again deliver the product or services that meet the client's quality requirements. [3]
[3] All of the quoted material in this chapter concerning ISO standards comes from the ISO website at http://www.iso.org.
So it's safe to say that the ISO standards represent a significant body of management thought about what good management means.
ISO recognizes that “quality” can mean different things to different people. In the interest of clarity, they define what “quality” ...
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