10 Define Standard Process
We gain the advantage by doing things before they need to be done—positioning ourselves ahead of time in the best place. Those who think ahead of the approaching action will have the advantage. They will be the winners.
—Wynn Davis
An organization that is expending resources to ensure product quality knows that its product is only as good as its process. A standard process is a minimum set of procedures defined and approved for use by an organization. It is like the script in a drama class because it synchronizes the sequence of activities. Each person is given the same script, but everyone has a different role to play. A role may be assumed by one or more individuals. Having a defined process allows us to follow a ...
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