Leadership is the art of mobilizing others to want to struggle for shared aspirations.
—Jim Kouzes and Barry Posner, The Leadership Challenge
The finance director sounded frustrated and exhausted. Our IT auditors had been trying to tell her about an obscure yet important data backup problem that affected SOX compliance. But her background was in accounting, not technology, and as the IT experts presented page after page of technical information elaborating the intricacies of backup processes, her eyes glazed over. The more they tried to explain by adding yet another ...
