13.6. ORGANIZATIONAL CHANGE
Two techniques, survey feedback and grid organizational development, can at times be useful in understanding organizational problems and ways to overcome them. These techniques require administering a questionnaire and working with different levels of management. This means an experienced consultant would be needed to help implement these techniques.
13.6.1. Survey Feedback
In this case a consultant distributes a questionnaire throughout the organization, the data collected are aggregated in a variety of ways and fed back to the organization, and the organization discusses them in several sessions. Much of the discussion turns out to be technical: It criticizes specific ways of doing things and indicates how they ...
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