Managing Research, Development, and Innovation: Managing the Unmanageable, Third Edition

3.1. ORGANIZATION EFFECTIVENESS

Effectiveness can be determined by a number of different criteria. Table 3.1 lists some criteria that may be used; the reader will think of others. To some extent, the type of R&D organization will determine the criteria. The criteria listed in Table 3.1 are self-evident, but some comments are needed concerning the congruence of individual and organizational goals and the use of profit as a criterion.

Table 3.1. Criteria of Organizational Effectiveness in R&D Laboratories^[]

Criterion	Measurement Instrument
Quantity of output	Numbers of reports, publications, new products
Quality of the work	Number of patents obtained, number of times publications of lab members are quoted, number of refereed publications per member ...