9.3. CONFLICT BETWEEN GROUPS
Conflict between groups is very common in organizations. In what follows, we will summarize some of the major findings in social psychology concerning the study of intergroup relationships (Worchel and Austin, 1985).
9.3.1. In-Groups, Out-Groups
The first point is that it is very easy to create confrontations between in-groups and out-groups. An in-group is one with which the individual is ready to cooperate and whose members consist of individuals who trust each other. An out-group consists of people one distrusts.
It is very easy to create in-group/out-group distinctions. For example, in a laboratory experiment, one can say to teenagers, "You belong to the yellow group," and the others constitute "the red group." ...
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