Managing Quality, Fifth Edition is an essential resource for students and practitioners alike.
This popular and highly successful introduction to Quality Management has been fully revised and updated to reflect recent developments in the field
Includes new chapters on Improvement Approaches, Six Sigma, and new challenges in Quality Management
Combines the latest information on the ISO 9000 quality management system series standards with up-to-date tools, techniques and quality systems
Material has been re-ordered and changes to terminology have been made to bring the book completely up to date
Provides a popular resource for students, academics, and business practitioners alike