Managing Quality, 6th Edition

Part Three Quality Management Systems, Tools and Techniques

Quality management systems, tools and techniques are a fundamental part of an organization's approach to TQM and strategic process improvement. This part of the book deals with their use and application. In the individual chapters dealing with tools and techniques, each tool and technique is described, together with an indication of its range of application and how it is constructed and deployed. Part Three contains the following chapters:

• Chapter 8 – Quality Management Systems and the ISO 9000 series
• Chapter 9 – Quality Management Tools
• Chapter 10 – Quality Management Techniques

Chapter 8 presents an overview of quality management systems along with the ISO 9000 series and argues that such a system is a key building block in an organization's approach to TQM and strategic process improvement. The review includes the fundamental purpose of a quality management system and the development of quality system standards. The ISO 9000 series of quality management system standards is reviewed, including implementation issues, guidelines, the assessment and registration process, and their benefits and limitations.

Chapter 9 opens by examining the role of quality management tools and techniques in the introduction and development of TQM and strategic process improvement. It then goes on to explore the issues which should be considered in selecting tools and techniques, and the typical problems found in their use and application. ...