List of Boxes
Boxes
2.1 Crosby's 14-Step quality improvement programme
2.2 Deming's 14 points for management
2.3 Feigenbaum's 10 benchmarks for total quality success
2.4 The Juran method
11.1 Team mentors
11.2 Annual team competition at RHP Bearings
12.1 Difficulties experienced with the self-assessment process
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