The Story of Process Improvement for Humongous Insurance
Chase and his team finally did it. They released an entirely new product line for Humongous Insurance on time and on budget. The management at Humongous Insurance is very impressed and realizes that Chase’s team possessed something very special to have achieved this momentous challenge in such short a period of time. The company approached Chase to see whether he would be interested in taking on yet another challenge; spreading his best practices across the organization so that other teams could benefit from his approach.
After some deliberation and thought, Chase decides to accept this new challenge and to take a more practical approach to organizational process improvement. Chase understands ...
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