Managing People, 2nd Edition

Preface

This book is about being a manager in the hotel and catering industry; it is about managing people and controlling the cost of labour. The book is both focused and comprehensive. It is focused in the sense that it is concerned exclusively with one large industry and is written to explain the opportunities, the constraints, the problems and the solutions that face management at any level in the industry. It is, to use the parlance of the detective thriller, an inside job. It is comprehensive in the sense that it is not just concerned with the social psychological aspects of people management, but also with the economics of labour - labour cost, utilization, labour market behaviour and pay. These aspects are inseparable from the skills ...