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Managing Organizational Change by Helen Campbell

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4.3

Deliver the change

Deliver: to carry and turn over (goods, etc) to the intended recipient or recipients

Without the right delivery people, systems and processes you will not achieve the benefits your organization needs.

Figure 4.3 Deliver the change

Deliver is the home of the traditional project. Successful organizations start with a clear need (direction) and an active customer (driver) and reliably deliver appropriate solutions. Delivery takes an idea from a concept, through selecting and designing the best solution, testing it, implementing it and handing it over to the people who will look after it. Success is largely measured by the ...

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