Culture: the ideas, customs, and social behaviour of a particular people or society
Without enough of the right cultural forces you will not deliver the benefits your organization needs.
Figure 3.1 Culture to change
Successful organizations understand both the positive and negative forces their culture will exert on the success of their change. They adapt either the change or the culture to improve their chances of success.
Whilst some organizations manage resistance from their people during change, few look for the resistance that is ingrained in the organization. A manager once described his organization’s culture as ...