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Managing Operations by Alan Hart, Bob Johnson

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Introduction: whatis operationsmanagement?

Definition

Operations management is not merely an alternative description for those functions which are otherwise known as production management or manufacturing management. Nevertheless, if you are employed in one of those functions you will find that many of the techniques used in operations management have a considerable contribution to make to them.

Instead, the scope of operations management is much broader, making it relevant to just about every function in any sphere of activity – from personnel to accounting, from government service to charities. Chapter 1 describes the way operations management takes place in a wide range of commercial, industrial and not-for-profit activities.

The following ...

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