Praise for Managing Knock Your Socks Off Service, Third Edition
“At Stew Leonard’s, creating happy customers is cornerstone to what we do. Through Managing Knock Your Socks Off Service, authors Chip Bell and Ron Zemke have for years been teaching leaders how to create environments that not only satisfy the customer, but keep those customers coming back time and time again.”
—Stew Leonard, Jr., CEO
Stew Leonard’s Dairy Stores
“A practical, comprehensive, fast-paced, and wise book from two of the pioneering writers on service quality.”
—Leonard Berry, Ph.D., best-selling author
Management Lessons from Mayo Clinic and
Discovering the Soul of Service
“If you’re a business leader and you haven’t read this book, you likely won’t be a leader for long! ...
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