ACKNOWLEDGEMENTS

I gratefully acknowledge the assistance of IT Governance Ltd, without whom this book would not have seen the light of the bookshelf, real or virtual. I would also like to acknowledge the direct or indirect support of friends, colleagues and business partners. Special thanks go out to Chris Evans of the London Fire Department and Michael Wang of First Insurance Co. of Hawaii, who both provided much cherished feedback on the first version of the manuscript, as well as to Angela Wilde, Alan Calder and Steve Watkins of IT Governance.

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