Preface

It is pleasing to record that the second edition has proved to be as popular as its predecessor, finding a place on many reading lists and managers’ bookshelves. The third edition represents a thoroughgoing revision, providing both updated information and a revised structure that reflects the profound changes which have taken place over the last six years.

This decade has seen no let up in the pace of change affecting organisations and individuals. Britain has emerged from a period of recession, and many organisations have undergone profound structural and cultural changes. The now notorious ‘three Ds’ of downsizing, delayering, and decentralisation have been adopted by many organisations in response to intense competition and pressures ...

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