Managing Human Resources, 3rd Edition

SECTION IV

REWARD MANAGEMENT AND THE MANAGEMENT OF PERFORMANCE

Introduction

High all-round performance is the goal. This will only be delivered by staff who are positively motivated and have a high level of commitment to what they are doing. Effective human resource management aims to bring about high levels of commitment, by means of policies and practices which motivate, and the intelligent management of rewards.

The terms which have been used in the past to describe and execute this process have possessed a negative connotation. In Britain the terms ‘wages’ and ‘salaries’ have been, and still frequently are, used to describe reward processes, and are a hangover from the days of class discrimination when blue collar manual workers earned wages, ...