Meeting Expectation 13
Consistently Provide Constructive Feedback
• Look for key opportunities to coach your employees. Mistakes, questions, completed assignments, and difficult customer interactions are all opportunities to get your Gen Yers back on track and keep them there. Opportunities may vary from day to day and person to person, but they appear all the time. Seize the ones that will have the greatest impact on your Yers’ work.
• Follow the FAST FeedbackTM model, engaging your people in a management relationship defined by ongoing responsive communication. “FAST” stands for:
• SAMPLE DECLARATION OF RESPECT •
We will strive to be straightforward in our dealings with each other.
We will listen carefully and give each other support ...
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