Meeting Expectation 7
Create a Comfortable, Low-Stress Environment
• Create a “caring comfort zone.” Gen Yers want to know that you care about them as people. Find the time to talk with Gen Yers about what interests them beyond work. They don’t want you to be a best friend—quite the contrary. They want you to be the knowledgeable adult in charge. But they’re looking for those who will strike a balance between getting to know them personally and maintaining a good working relationship.
A 19-year-old banquet server put it very simply: “I want to work with someone [I can] talk to about regular things going on in my life, and they care.” Like Xers, Yers are not loyal to organizations. They’re loyal to people. And genuine caring creates genuine ...
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