NO MORE JERKS, PLEASE!

In the old dues-paying, climb-the-ladder, golden-handcuffs days, organizations could overlook managers like Marci because the Jims, Kathys and Jeffs would have tolerated them. But in today’s free agency climate, that’s no longer true. The price for keeping and promoting ineffective managers is too high. People of all ages, and particularly younger adults, will leave rather than put up with being treated poorly.

The training director at a world-class research facility has been experiencing the truth of that firsthand. He told us that his organization is consistently losing their newest and youngest employees. When we asked why, he replied wearily, “They’re not happy here. They don’t feel welcomed. Our managers are jerks. ...

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