Managing Expectations: Working with People Who Want More, Better, Faster, Sooner, NOW!

Library of Congress Cataloging-in-Publication Data

Karten, Naomi.        Managing expectations : working with people who want    more, better, faster, sooner, now! / Naomi Karten ; foreword    by Gerald M. Weinberg             p.   cm.       Includes bibliographical references and index.       ISBN 978-0-932633-27-9       1. Software engineering—Management.  2. Consumer       satisfaction.    I. Title.    QA76.758.K37 1994    004′.068′4--dc20                                                                      93-48270                                                                                                             CIP

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