Related Reading
Although this book derives largely from my personal experience and work with client organizations, numerous books have influenced and challenged my thinking. Although you’ll find few direct references to expectations in most of these books, every one of them offers valuable insight into the subject.
Albrecht, Karl. Service Within: Solving the Middle Management Leadership Crisis. Homewood, 111.: Dow Jones-Irwin, 1990.
Barker, Joel Arthur. Paradigms: The Business of Discovering the Future. New York: HarperCollins, 1993.
Brightman, Harvey J. Group Problem Solving: An Improved Managerial Approach. Atlanta: Georgia State University, 1988.
Brightman, Harvey J. Problem Solving: A Logical and Creative Approach. Atlanta: Georgia State ...
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