About the Contributing Authors
Pamela Kostur is a senior consultant with The Rockley Group; her expertise is in information analysis, information modeling, and structured writing to support a unified content strategy, as well as in developing e-learning solutions. Pamela has been working in the documentation field for over 16 years and regularly speaks at conferences (STC, IPCC, Documentation and Training) on topics including iterative usability, miscommunication, structured writing, building and managing intranets, creating usable online documentation, designing e-learning, and developing unified content strategies. Before joining The Rockley Group, Pamela was the Communication Manager for SaskTel Mobility in Regina, Saskatchewan, Canada. She ...
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