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Managing Enterprise Content: A Unified Content Strategy by Steve Manning, Pamela Kostur, Ann Rockley

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Chapter 11. Designing workflow

Workflow, in the context of a unified content strategy, defines how people and tasks interact to create, update, manage, and deliver content. Workflow moves content from task to task, ensuring that the business rules specific to your organization are followed, for example, that sign-off occurs at the appropriate levels. This chapter describes the concepts of workflow and its benefits, and takes you through the basics of designing workflow to support your unified content life cycle.

Once you’ve determined what your workflow processes should be, you can select tools to support and automate them. Refer to Chapter 17, “Workflow systems,” for information on tools that support workflow.

What is workflow?

Workflow, as its ...

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