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Managing Employee Performance: Motivation, Ability, and Obstacles by Laura Stack

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Analyze the Problem

 

When you analyze performance problems – that is, when you look at why people are not getting their jobs done – the first thing that we, as new managers, have to understand is that it’s not always about their motivation.  Success on the job can also be facilitated or hindered by other factors.

 

Let’s consider two people, Robin and Chris.  They could be male or female with those names.  They both graduated from college with degrees in Elementary Education, and then they took jobs as first grade teachers, but in different school districts.

 

Robin was immediately confronted with a number of obstacles on the job:  a large class with forty-two students, a small and dingy classroom, and inadequate supplies.  Chris’s situation ...

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