Managing Electronic Records: Methods, Best Practices, and Technologies

ABOUT THE AUTHOR

Robert F. Smallwood is a founding partner of IMERGE Consulting and heads up its E–Records Institute, a specialty consulting practice, as executive director. Mr. Smallwood has over 25 years of experience in the information technology industry focusing on e–document and e–records management, and has been recognized as one of the industry's “25 Most Influential People” and “Top 3 Independent Consultants” by KM World magazine. He was a chapter founder and president, and has served on the Executive Committee of the Board of Directors of AIIM International. Smallwood consults with Fortune 500 companies and governments to assist them in making technology decisions and implementations. Some of his past research and consulting clients include the World Bank, Johnson & Johnson, Apple, Miller–Coors, AT&T, the Supreme Court of Canada, Xerox, and IBM. He has published more than 100 articles and given more than 50 conference presentations on documents, records, and content management. He is the author of Safeguarding Critical E–Documents, Managing Social Media Business Records, Taming the Email Tiger, and several other books, including a novel, a theatrical play, and the first published personal account of Hurricane Katrina.