A series of 4 outstanding dramatized videos - a must for every business! Excellent case studies to help develop effective communication and leadership skills. Case examples demonstrate the power of open communication, conflict resolution, and teamwork. These videos provide examples of skills for leadership, feedback, problem solving and how to ensure a positive approach to diversity, bullying and sexual harassment. One program explores issues around customer service, managing complaints and quality assurance. Ideal for managers, teams and staff at all levels.