References & Resources

[bib02entry01] Dianna. Booher, ““Dealing With Tough Questions.”” T+D, <year>October 2003</year>, pp. 20–21.

[bib02entry02] Quiana. Charles, ““The Difficult Learner.”” T+D, <year>May 2002</year>, pp. 20–22.

[bib02entry03] Dick. Grote, ““Dealing With Miscreants, Snivelers, and Adversaries.”” Training & Development, <year>October 1998</year>, pp. 19–20.

[bib02entry04] Sam. Horn, ““Ten Tongue Fu! Tips.”” T+D, <year>February 2004</year>, pp. 59–61.

[bib02entry05] Barbara. Rocha, ““Refuse to Be Boring.”” T+D, <year>June 2001</year>, pp. 73–74.

[bib02entry06] Lawrence L. Tracy, ““Taming the Hostile Audience.”” Training & Development Journal, <year>February 1990</year>, pp. 33–36.

[bib02entry07] Judy Jenings,, and Linda

Get Managing Difficult Participants—Training Basics now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.

Managing Difficult Participants—Training Basics by Tora Estep