Book description
Ever walked away from a training session frustrated, tired, and angry because large portions of the session were spent trying to deal with a participant who didnt want to participate and was keen to let you know how much he or she didnt want to participate? Have you ever felt like you lost your whole group, because a couple of people were chatting away, or because someone was monopolizing the conversation, or because someone was heckling you all day? Then this Infoline is for you. It provides a checklist to help you prepare for sessions so you can anticipate trouble and plan to deal with it, stop difficult behaviors before they even start, and understand how to adjust your reactions so as to not make the situation worse. Youll also learn about some common unpleasant behaviors as well as ways to think about and handle them effectively.
Product information
- Title: Managing Difficult Participants—Training Basics
- Author(s):
- Release date: August 2004
- Publisher(s): Association for Talent Development
- ISBN: None
You might also like
book
Middle Management Acumen
This Infoline focuses on the skills that are needed to succeed in middle management, specifically, the …
book
Take Charge of Your Career—Career Development
Whether you need a career check up or you are actively seeking a new career or …
book
How to Budget Training—Managing the Training Function
This Infoline presents the fundamentals of the budget process as well how to develop solid budgets. …
book
The Pfeiffer Book of Successful Leadership Development Tools
The Pfeiffer Book of Successful Leadership Development Tools is organized into three sections: Presentations and Discussions …
