Step 1: Assessing the Facts
SO, YOU’VE IDENTIFIED a conflict situation that you believe merits an intervention. The first step is to assess the facts. In any difficult interaction, the two people involved see the facts of the situation from unique angles. To begin to resolve a particular conflict, you need to explore these facts through frank discussion.
You’re probably familiar with the maxim that says there are two sides to every story. The same is true for disagreements in the workplace: Each person involved views the situation according to a specific set of facts that are important for him or her.
To lay the groundwork for resolving a problem, ...
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