Deciding Which Difficult Interactions to Address
MANAGING DIFFICULT INTERACTIONS takes time, patience, and energy. Thus, before you plunge into trying to address a tough situation with someone, it’s useful to carefully consider several factors. Your primary aim is to invest your time and energy wisely—in situations that have the best chance of being improved.
For conflicts that you’ve decided are worth tackling, it’s useful to apply techniques for (1) getting at the facts behind the situation, (2) understanding the emotions involved, (3) dealing with concerns about self-image that often accompany such situations, and (4) coming up with solutions ...
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