Sources for Managing Difficult Interactions
The following sources aided in development of this topic:
Alessandra, Tony, and Michael J. O’Connor, with Janice Van Dyke. People Smarts: Bending the Golden Rule to Give Others What They Want. San Francisco, CA: Jossey-Bass, 1994.
Brinkman, Rick, with Rick Kirschner. Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst. New York: McGraw-Hill, 1994.
Cava, Roberta. Difficult People: How to Deal with Impossible Clients, Bosses and Employees. Toronto: Key Porter Books Limited, 1990.
Delpo, Amy, and Lisa Guerin. Dealing with Problem Employees: A Legal Guide. Berkeley, CA: Nolo Press, 2001.
Friedman, Paul. How to Deal with Difficult People. Mission, KS: SkillPath Publications, ...
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