Book description
This volume helps you master the art of effectively managing difficult interactions. You'll learn how to:
· Determine which confrontations are worth an investment of your time and energy
· Understand and manage the strong emotions that can arise during confrontations
· Design solutions that meet all stakeholders' needs
· Coach your direct reports to resolve confrontations productively
Table of contents
- Pocket Mentor Series
- Title Page
- Copyright Page
- Table of Contents
- Mentor’s Message: Why Learn How to Manage Difficult Interactions?
-
Managing Difficult Interactions: The Basics
- What Are Difficult Interactions?
- What Causes Difficult Interactions?
- Deciding Which Difficult Interactions to Address
- Step 1: Assessing the Facts
- Step 2: Addressing the Emotions
- Step 3: Managing Threats to Your Self-Image
- Step 4: Solving the Real Problem
- Helping Your Employees Manage Difficult Interactions
- Tips and Tools
- Sources for Managing Difficult Interactions
- Notes
- How to Order
Product information
- Title: Managing Difficult Interactions: Expert Solutions to Everyday Challenges
- Author(s):
- Release date: October 2008
- Publisher(s): Harvard Business Review Press
- ISBN: 9781422125083
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