Sources for Managing Crises
We would like to acknowledge the sources we used in developing this topic.
Augustine, Norman R. “50 Signs of Trouble—A List by Norman Augustine.” Unpublished.
Augustine, Norman R. “Managing the Crisis You Tried to Prevent.” Harvard Business Review OnPoint Enhanced Edition (2002).
Augustine, Norman R. Personal communication. November 2001.
Bureau of Labor Statistics.
Carlone, Katie. Personal communication. January 2002.
Dutton, Jane E., Peter J. Frost, Monica C. Worline, Jacoba M. Lilius, and Jason M. Kanov. “Leading in Times of Trauma.” Harvard Business Review (January–February 2002).
Fink, Steven. Crisis Management—Planning for the Inevitable. New York: American Management Association, 1986.
Harvard Business School ...
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