Recursos recomendados
Capobianco, S., Davis, M. H., & Kraus, L. A. (1999). Managing conflict dnamics: A practical approach. St. Petersburg, FL: Eckerd College Management Development Institute.
Elgin, S. H. (1997). How to disagree without being disagreeable: Getting your point across with the gentle art of verbal self-defense. New York, NY: John Wiley & Sons.
Elgin, S. H. (2000). The gentle art of verbal self-defense at work. New York, NY: Prentice Hall.
Fisher, R., Ury, W., & Patton, B. (1992). Getting to yes: Negotiating agreement without giving in (2nd ed.). New York, NY: Houghton-Mifflin.
Lerner, H. (2002). The dance of connection: How to talk to someone when you're mad, hurt, scared, frustrated, insulted, betrayed, or desperate. New York, ...
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