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Managing Chaos by Lisa Welchman

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CHAPTER 11

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Higher Education Case Study

Pre-Framework Dynamics

Our Overall Framework Recommendation

Digital Team Findings and Recommendations

The Core Team

Digital Strategy Findings and Recommendations

Digital Policy Findings and Recommendations

Digital Standards Findings and Recommendations

What Happened After We Left

From a business perspective, this 9,000-student research university was suffering from many of the symptoms that come along with the digital disruption in higher education. They were struggling to understand how deeply and when to adopt online coursework; how to effectively engage a student body of digital natives and the body of ...

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