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Managing Chaos by Lisa Welchman

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CHAPTER 1

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The Basics of Digital Governance

Why “Governance?”

What Is Digital Governance?

Digital Strategy

Digital Policy

Digital Standards

The Power of the Framework

Your Digital Governance: How Bad Is It?

Summary

In 1995, when my son was eight months old (Figure 1.1), I packed up my family and moved to Silicon Valley to work with 500 Startups’ Dave McClure’s very first start-up, Aslan Computing. Dave had sent me a 14.4 modem and an HTML book as a baby shower gift, and coding Web pages was a good stay-at-home-mom job. At Aslan, we coded pages for the Netscape website. We invented out-of-the-box website building tools with names like “Ready, Intranet, ...

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