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Managing Change Step By Step

Book Description

Change Management is not a single, coherent and agreed upon approach but rather an assortment of tools, techniques, methods and simple good intentions - all of which are simply and practically broken down by this book.

The problems with change management is at all levels of management and many people have roles which require them to not only perform the traditional day-to-day tasks associated with being a manager, but also need to deliver ongoing change in their teams, departments or divisions. They want straightforward and practical advise that is easy to understand and can be applied immediately, which this book delivers. It shows how change management can be constructively approached by a practical frame work.

 

Table of Contents

  1. Cover
  2. Managing Change Step by Step
  3. Contents
  4. Introduction
  5. Acknowledgements
  6. Step 1 Learn the basics
    1. Setting the scene
    2. The step-by-step guide step 1 – Learn the basics
      1. Change
      2. The source of change
      3. The impact of change
      4. Change management
      5. The flexible nature of change management
      6. The different approaches to change
    3. Key tips
  7. Step 2 Understand your objective
    1. Setting the scene
    2. Introduction to understanding your objectives
    3. The step-by-step guide step 2 – Understand your objective
      1. Listen for triggers
      2. Define your objective
      3. Test your objective
      4. Define your output measure and target
      5. Understand the gap
      6. Identify how to close the gap
      7. Define your change constraints
      8. Define additional measures
      9. Identify sources of data
      10. Determine what you will change
    4. Key tips
  8. Step 3 Build the change team
    1. Setting the scene
    2. Introduction to building the change team
    3. The step-by-step guide step 3 – Build the change team
      1. Identify change sponsor
      2. Create steering committee
      3. Identify change manager
      4. Build the core change team
      5. Create a network of change agents and supporters
      6. Initial assessment of support and resistance
      7. Prepare the team for the journey
    4. Key tips
  9. Step 4 Plan how to achieve change
    1. Setting the scene
    2. Introduction to planning how to achieve change
    3. The step-by-step guide step 4 – Plan how to achieve change
      1. Identify the main blocks of work
      2. Identify quick wins
      3. Develop the task breakdown and schedule
      4. Identify additional resources required
      5. Cost the plan, identify benefits
      6. Build a business case
      7. Gain approval to proceed
      8. Implement quick wins
    4. Key tips
  10. Step 5 Assess willingness and capability to change
    1. Setting the scene
    2. Introduction to assessing willingness and capability to change
    3. The step-by-step guide step 5 – Assess willingness and capability to change
      1. Identify who is affected by change
      2. Determine what the impact of change is
      3. Identify capability gaps
      4. Predict response to change
      5. Determine planned action
      6. Assess impact on infrastructure
      7. Enhance change plan
    4. Key tips
  11. Step 6 Implement change
    1. Setting the scene
    2. Introduction to implementing change
    3. The step-by-step guide step 6 – Implement change
      1. Keep everyone doing what they are meant to do!
      2. Implement your plan
      3. Monitor and amend
      4. Handle problems
      5. Test solutions
      6. Go/no-go decisions and acceptance criteria
      7. Announce and celebrate achievements – appropriately!
    4. Key tips
  12. Step 7 Consolidate change
    1. Setting the scene
    2. Introduction to consolidating change
    3. The step-by-step guide step 7 – Consolidate change
      1. Ensure congruence in performance management
      2. Help people adapt
      3. Admit mistakes
      4. End the change
    4. Key tips
  13. Step 8 Manage communications
    1. Setting the scene
    2. Introduction to communication
    3. The step-by-step guide Step 8 – Manage communications
      1. Appoint communication manager
      2. Understand your environment
      3. Develop key messages
      4. Identify target audiences
      5. Build communication activity list
      6. Determine timing and media
      7. Allocate communication responsibilities
      8. Activate communication plan
    4. Key tips
  14. Step 9 Prepare for future changes
    1. Setting the scene
    2. Introduction to preparing for future changes
    3. The step-by-step guide step 9 – Prepare for future changes
      1. Review and learn from this change
      2. Identify next change(s)
      3. Prepare for continuous change
    4. Key tips
  15. Appendix Adapting the step-by-step approach
  16. References