Notes

Chapter 1

1

Michael Beer and Nitin Nohria, “Cracking the Code of Change,” Harvard Business Review 78, no. 3 (May–June 2000): 133–141.

2

American Management Association, “1993 Survey on Downsizing,” (New York: American Management Association, 1993), 3.

3

Beer and Nohria,“Cracking the Code of Change,”134–135.

4

Dave Ulrich, Human Resource Champions (Boston: Harvard Business School Press, 1996), 153.

Chapter 2

1

Beth Axelrod, Helen Handfield-Jones, and Ed Michaels, “A New Game for C Players,” Harvard Business Review 80, no. 1 ( January 2002 ): 83.

2

Richard Luecke, Scuttle Your Ships Before Advancing (New York: Oxford University Press, 1994), 73.

3

For a fascinating account of GM’s slow awakening to its quality problems, see Gregory H. Watson, ...

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