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Managing Business Analysis Services by Barbara Davis

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SERVICE DELIVERY

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Another key element of a solid business analysis services organization concerns service delivery. Service delivery is made up of elements that dictate how delivery will be managed, and where it will be delivered. The complement to the service delivery model is the engagement model, which encompasses how the service will be delivered in partnership with the client organization.

Service delivery is the process by which a defined set of services are delivered to the client (either internal or external). In essence, it is the sales ...

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