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Managing Business Analysis Services by Barbara Davis

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PERFORMANCEMANAGEMENT

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Performance management works hand in hand with resource management in that it enables appropriate capacity planning and resource allocation. To accomplish this, performance management must provide a consistent set of metrics or key performance indicators, based on the role as well as the functional competency model.

BUILDING ORGANIZATIONAL CAPABILITY

Critics of Capability Maturity Model Integration1 (CMMI) have suggested that achieving CMMI compliance levels is like walking a tightrope. If achieving CMMI compliance levels ...

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