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Managing and Using Information System

Book Description

This brief, but complete, paperback builds a basic framework for the relationships among business strategy, information systems, and organizational strategies. Readers will learn how IT relate to organizational design and business strategy, how to recognize opportunities in the work environment, and how to apply current technologies in innovative ways.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Dedication
  4. Copyright
  5. Preface
  6. Acknowledgments
  7. About the Author
  8. Contents
  9. Introduction
    1. THE CASE FOR PARTICIPATING IN DECISIONS ABOUT INFORMATION SYSTEMS
    2. WHAT IF A MANAGER DOESN'T PARTICIPATE?
    3. Social Business Lens
    4. SKILLS NEEDED TO PARTICIPATE EFFECTIVELY IN INFORMATION TECHNOLOGY DECISIONS
    5. BASIC ASSUMPTIONS
    6. ECONOMICS OF INFORMATION VERSUS ECONOMICS OF THINGS
    7. SUMMARY
    8. KEY TERMS
    9. DISCUSSION QUESTIONS
    10. CASE STUDY I-1 TERRY CANNON, MBA
    11. CASE STUDY I-2 ANYGLOBAL COMPANY INC.
  10. 1: THE INFORMATION SYSTEMS STRATEGY TRIANGLE
    1. BRIEF OVERVIEW OF BUSINESS STRATEGY FRAMEWORKS
    2. Social Business Lens: Building a Social Business Strategy
    3. BRIEF OVERVIEW OF ORGANIZATIONAL STRATEGIES
    4. BRIEF OVERVIEW OF INFORMATION SYSTEMS STRATEGY
    5. SUMMARY
    6. KEY TERMS
    7. DISCUSSION QUESTIONS
    8. CASE STUDY 1-1 LEGO
    9. CASE STUDY 1-2 GOOGLE
  11. 2: STRATEGIC USE OF INFORMATION RESOURCES
    1. EVOLUTION OF INFORMATION RESOURCES
    2. INFORMATION RESOURCES AS STRATEGIC TOOLS
    3. HOW CAN INFORMATION RESOURCES BE USED STRATEGICALLY?
    4. Social Business Lens: Social Capital
    5. STRATEGIC ALLIANCES
    6. RISKS
    7. CO-CREATING IT AND BUSINESS STRATEGY
    8. SUMMARY
    9. KEY TERMS
    10. DISCUSSION QUESTIONS
    11. CASE STUDY 2-1 GROUPON
    12. CASE STUDY 2-2 ZIPCAR
  12. 3: ORGANIZATIONAL STRATEGY AND INFORMATION SYSTEMS
    1. INFORMATION SYSTEMS AND ORGANIZATIONAL DESIGN
    2. Social Business Lens: Social Networks
    3. INFORMATION SYSTEMS AND MANAGEMENT CONTROL SYSTEMS
    4. INFORMATION SYSTEMS AND CULTURE
    5. SUMMARY
    6. KEY TERMS
    7. DISCUSSION QUESTIONS
    8. CASE STUDY 3-1 THE MERGER OF AIRTRAN BY SOUTHWEST AIRLINES: WILL THE ORGANIZATIONAL CULTURES MERGE?
    9. CASE STUDY 3-2 THE FBI
  13. 4: INFORMATION SYSTEMS AND THE DESIGN OF WORK
    1. WORK DESIGN FRAMEWORK
    2. HOW INFORMATION TECHNOLOGY SUPPORTS COMMUNICATION AND COLLABORATION
    3. HOW INFORMATION TECHNOLOGY CHANGES THE NATURE OF WORK
    4. Social Business Lens: Activity Streams
    5. HOW INFORMATION TECHNOLOGY CHANGES WHERE AND WHEN WORK IS DONE AND WHO DOES IT
    6. GAINING ACCEPTANCE FOR IT-INDUCED CHANGE
    7. SUMMARY
    8. KEY TERMS
    9. DISCUSSION QUESTIONS
    10. CASE STUDY 4-1 TRASH AND WASTE PICKUP SERVICES, INC.
    11. CASE STUDY 4-2 SOCIAL NETWORKING: HOW DOES IBM DO IT?
  14. 5: INFORMATION SYSTEMS FOR MANAGING BUSINESS PROCESSES
    1. SILO PERSPECTIVE VERSUS BUSINESS PROCESS PERSPECTIVE
    2. BUILDING AGILE AND DYNAMIC BUSINESS PROCESSES
    3. CHANGING BUSINESS PROCESSES
    4. WORKFLOW AND MAPPING PROCESSES
    5. ENTERPRISE SYSTEMS
    6. Social Business Lens: Crowdsourcing Changes Innovation Processes
    7. SUMMARY
    8. KEY TERMS
    9. DISCUSSION QUESTIONS
    10. CASE STUDY 5-1 SANTA CRUZ BICYCLES
    11. CASE STUDY 5-2 BOEING 787 DREAMLINER
  15. 6: ARCHITECTURE AND INFRASTRUCTURE
    1. FROM VISION TO IMPLEMENTATION
    2. THE LEAP FROM STRATEGY TO ARCHITECTURE TO INFRASTRUCTURE
    3. FROM STRATEGY TO ARCHITECTURE TO INFRASTRUCTURE: AN EXAMPLE
    4. ARCHITECTURAL PRINCIPLES
    5. ENTERPRISE ARCHITECTURE
    6. VIRTUALIZATION AND CLOUD COMPUTING
    7. OTHER MANAGERIAL CONSIDERATIONS
    8. Social Business Lens: Building Social-Mobile Applications
    9. SUMMARY
    10. KEY TERMS
    11. DISCUSSION QUESTIONS
    12. CASE STUDY 6-1 ENTERPRISE ARCHITECTURE AT AMERICAN EXPRESS
    13. CASE STUDY 6-2 THE CASE OF EXTREME SCIENTISTS
  16. 7: THE BUSINESS OF IT
    1. ORGANIZING TO RESPOND TO BUSINESS DEMAND: A MATURITY MODEL
    2. UNDERSTANDING THE IT ORGANIZATION
    3. WHAT A MANAGER CAN EXPECT FROM THE IT ORGANIZATION
    4. MANAGING IT ACTIVITIES GLOBALLY
    5. WHAT THE IT ORGANIZATION DOES NOT DO
    6. CHIEF INFORMATION OFFICER
    7. Social Business Lens: Community Management
    8. BUILDING A BUSINESS CASE
    9. IT PORTFOLIO MANAGEMENT
    10. VALUING IT INVESTMENTS
    11. MONITORING IT INVESTMENTS
    12. FUNDING IT RESOURCES
    13. HOW MUCH DOES IT COST?
    14. SUMMARY
    15. KEY TERMS
    16. DISCUSSION QUESTIONS
    17. CASE STUDY 7-1 TROON GOLF
    18. CASE STUDY 7-2 BALANCED SCORECARDS AT BIOCO
  17. 8: GOVERNANCE OF THE INFORMATION SYSTEMS ORGANIZATION
    1. IT GOVERNANCE
    2. IT GOVERNANCE AND SECURITY
    3. Social Business Lens: The Consumerization of Technology
    4. DECISION-MAKING MECHANISMS
    5. GOVERNANCE FRAMEWORKS FOR CONTROL DECISIONS
    6. SUMMARY
    7. KEY TERMS
    8. DISCUSSION QUESTIONS
    9. CASE STUDY 8-1 IT GOVERNANCE AT UNIVERSITY OF THE SOUTHEAST
    10. CASE STUDY 8-2 THE BIG FIX AT TOYOTA MOTOR SALES (TMS)
  18. 9: INFORMATION SYSTEMS SOURCING
    1. SOURCING DECISION CYCLE FRAMEWORK
    2. Social Business Lens: iCloud
    3. OUTSOURCING AND STRATEGIC NETWORKS
    4. SUMMARY
    5. KEY TERMS
    6. DISCUSSION QUESTIONS
    7. CASE STUDY 9-1 CROWDSOURCING AT AOL
    8. CASE STUDY 9-2 ALTIA BUSINESS PARK
  19. 10: MANAGING IT PROJECTS
    1. WHAT DEFINES A PROJECT?
    2. WHAT IS PROJECT MANAGEMENT?
    3. PROJECT ELEMENTS
    4. IT PROJECTS
    5. IT PROJECT DEVELOPMENT METHODOLOGIES AND APPROACHES
    6. Social Business Lens: Mashups
    7. MANAGING IT PROJECT RISK
    8. SUMMARY
    9. KEY TERMS
    10. DISCUSSION QUESTIONS
    11. CASE STUDY 10-1 IMPLEMENTING ENTERPRISE CHANGE MANAGEMENT AT SOUTHERN COMPANY
    12. CASE STUDY 10-2 DEALING WITH TRAFFIC JAMS IN LONDON
  20. 11: KNOWLEDGE MANAGEMENT, BUSINESS INTELLIGENCE, AND ANALYTICS
    1. KNOWLEDGE MANAGEMENT, BUSINESS INTELLIGENCE, AND BUSINESS ANALYTICS
    2. DATA, INFORMATION, AND KNOWLEDGE
    3. KNOWLEDGE MANAGEMENT PROCESSES
    4. BUSINESS INTELLIGENCE
    5. COMPETING WITH BUSINESS ANALYTICS
    6. COMPONENTS OF BUSINESS ANALYTICS
    7. BIG DATA
    8. SOCIAL ANALYTICS
    9. Social Business Lens: Social Graphs
    10. CAVEATS FOR MANAGING KNOWLEDGE AND BUSINESS INTELLIGENCE
    11. SUMMARY
    12. KEY TERMS
    13. DISCUSSION QUESTIONS
    14. CASE STUDY 11-1 STOP & SHOP'S SCAN IT! APP
    15. CASE STUDY 11-2 BUSINESS INTELLIGENCE AT CKE RESTAURANTS
  21. 12: USING INFORMATION ETHICALLY
    1. RESPONSIBLE COMPUTING
    2. CORPORATE SOCIAL RESPONSIBILITY
    3. PAPA: PRIVACY, ACCURACY, PROPERTY, AND ACCESSIBILITY
    4. Social Business Lens: Personal Data
    5. SECURITY AND CONTROLS
    6. SUMMARY
    7. KEY TERMS
    8. DISCUSSION QUESTIONS
    9. CASE STUDY 12-1 ETHICAL DECISION MAKING
    10. CASE STUDY 12-2 MIDWEST FAMILY MUTUAL GOES GREEN
  22. Glossary
  23. Index