Managing and Measuring Performance in Public and Nonprofit Organizations: An Integrated Approach, 2nd Edition

PART THREEStrategic Applications of Performance Management Principles

Performance management systems serve a variety of purposes in public and nonprofit agencies. Whereas some performance measurement processes are stand-alone reporting systems, most are designed specifically to support other important management and decision-making processes. Although the approach to developing measurement systems discussed throughout this book is appropriate for all types of applications, part 3 discusses seven principal types of applications that are of strategic value to many public and nonprofit agencies.

Chapter 8 discusses the critical role that performance measures play in successful strategic planning efforts; it focuses on the need to track progress ...