Managing and Measuring Performance in Public and Nonprofit Organizations: An Integrated Approach, 2nd Edition

PART ONEIntroduction to Performance Measurement

Performance management—the process of defining, monitoring, and using objective indicators of the performance of organizations and programs to inform management and decision making on a regular basis—is of vital concern to managers in government and the nonprofit sector. The chapters in part 1 discuss the scope and evolution of performance management in these fields and locate it in the context of results-oriented approaches to management. They also convey the variety of purposes that can be served by measurement systems and a sense of why performance management is so important. A crucial point made in part 1 is that performance measurement systems are usually not stand-alone systems. Rather, they ...