Managing and Measuring Performance in Public and Nonprofit Organizations: An Integrated Approach, 2nd Edition

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To my wonderful granddaughters,

Susannah Grace and Caroline Elizabeth Tusher

Who light up my life and make it all the more worthwhile.—Ted Poister

To my husband, Don Coons,

For his unwavering love, patience, and support.—Maria Aristigueta

To my niece, Kadence Olivia Dick,

Who brightens each day and always motivates me to perform at my best.—Jeremy L. Hall

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