Contents
1. Faster, Easier Changes: The Business Case for Change Management
Change Management Isn’t Rocket Science
What Does and Doesn’t Affect Change Management
Manager’s Checklist for Chapter 1
2. Organizational Change Starts with Individual Change
The Biology and Psychology of Change
The Resistance You’ll Encounter
Why and How Major Change Initiatives Fail
Manager’s Checklist for Chapter 2
3. The Vision: Starting with the End in Mind
Step 1. Defining What the Future Looks Like
Step 2. Understanding the Rationale for Change
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