Chapter 8Using Telephonic Collaboration Technologies
It is my heart-warmed and world-embracing Christmas hope and aspiration that all of us, the high, the low, the rich, the poor, the admired, the despised, the loved, the hated, the civilized, the savage (every man and brother of us all throughout the whole earth), may eventually be gathered together in a heaven of everlasting rest and peace and bliss, except the inventor of the telephone.
—Mark TwainChristmas greeting, 1890
Even basic communication tools have to be managed effectively or they can worsen virtual team effectiveness by increasing confusion, becoming an interruption (instead of a facilitation) of work, and resulting in a significant waste of time. It’s easy to grow to despise the ...
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