Contents
1. Operations Management: Combining Art, Science, and Good Shoes
We Are All Operations Managers
Operations Management: The Big Picture
Operations Manager’s Checklist for Chapter 1
2. Product Design and Process Development: Build It Right and They Will Come
Operations Management and the Team
Operations Manager’s Checklist for Chapter 2
3. Improving Production Processes: The Best Keeps Getting Better
Process for Improving Processes
Operations Manager’s Checklist for Chapter 3
4. Quality and Operations Management: The Journey Without End ...
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