Managers, Can You Hear Me Now?: Hard-Hitting Lessons on How to Get Real Results

Conclusion

We have written this book to help managers become better leaders, but how do managers actually accomplish this? I don’t think they necessarily get better by virtue only of their experience. They also don’t get better by just reading a management book like this one or by attending a seminar, although some may think they do. In both these cases, they frequently fail to improve if they don’t translate concepts, ideas, and skills into management strengths. The key is the ability to take a concept, idea, or skill and turn it into a daily behavior through commitment and practice: this is the only way you can continue to improve or sustain results.

While I was at Verizon Wireless, “creating a great place to work” was important, but I knew ...